![]() Price match guarantee: Capital One is offering price match guarantee on thousands of flights, hotels and rental cars. Price prediction and price watches : Capital One Travel analyzes billions of data points on real flight prices and trends, leveraging AI-powered dynamic pricing to deliver flight recommendations and 24/7 price watch alerts, which can help save customers an average of 15% per flight.įree price drop protection : As a demonstration of the confidence in the price prediction technology, Capital One Travel gives free price drop protection to customers who purchase flights we recommend and offers customers a partial refund if the price drops after booking. While offerings may vary by booking, here's what's currently available: In the coming months, we plan to release additional features. The ultimate goal with Capital One Travel is to deliver an experience that bridges the gap in what customers want with how the experience actually unfolds.ĭuring the initial beta launch, Capital One Travel is providing dynamic features that help protect customers from price volatility and provide flexibility when booking travel. "Capital One Travel solves this need by providing one site for all booking needs to give customers the assurance they are getting our best prices and options available.” “We learned that the booking process is one of the most stressful parts of traveling as customers juggle searches across a variety of sites without a clear indication of what constitutes a fair deal," said Matt Knise, Vice President of U.S. We studied the entire travel journey-from our customers’ initial desire to travel to booking a trip to being in transit to being at the destination itself.” “Capital One customers love to travel, but we knew there were pain points they experienced throughout the travel process," Nettles said. "We spent a lot of time talking to our customers to truly understand where those pain points existed so we could deliver more value. The new travel booking experience will deliver smarter features not found anywhere else in the credit card industry, including predictive pricing models, free price drop protection on flights, and the option to freeze a flight price for up to 14 days, so you can come back and book it later. We felt that together we could create a unique travel booking experience for cardholders and combat existing pain points in the current booking process.” “Not only were they extremely data-driven and design-forward, but they were customer friendly, which aligns completely with Capital One. “We had several conversations with different travel companies, viewed countless demos, and found that Hopper was really doing things differently,” says Jamie Nettles, Head of Travel Rewards at Capital One. That’s why Capital One partnered with Hopper to develop a new, smarter travel booking experience-Capital One Travel-which is currently live in beta. While travelers are getting accustomed to the idea of working from anywhere, allowing them to travel more freely, there has been an increased desire for flexibility and improved customer experience. ![]() ![]() Nearly half of Americans (44.9%) are planning to take at least one holiday-related trip this season, just slightly less than 2019 levels (52.8%). There’s been significant momentum around domestic flight searches for folks planning to head home for the holidays. ![]() “While international travel has still not fully recovered and business travel is still down from pre-pandemic levels, we are seeing strong signals of recovery, and we expect travelers to continue to get back out there.” “As the pandemic recedes, we’re seeing tremendous progress and recovery in the industry,” says Fred Lalonde, CEO and Co-Founder of Hopper. In July 2021, Americans spent $98.5 billion on travel, which approached that of 2019 levels. While the COVID-19 pandemic limited opportunities to travel in 2020, Americans are visiting their favorite destinations again. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |